We stand behind the products we sell. All our merchandise is brand new in the original manufacturer's packaging and come with the manufacturer's warranty, unless otherwise posted. If your order shipped freight prepaid, the actual shipping cost will be deducted from any credit issued. Items with free shipping are offered for ease and convenience and have a shipping charge imputed into the total cost. All price and payments must be in US currency. Please understand that all sales are final, with the following exceptions.
All Returns require prior authorization
NO returns of any type will be accepted without a Return Authorization (RA) number. You must request an RA number within 5 days of receiving your shipment. RA numbers will not be issued by phone. RA numbers are valid for 14 business days after issue.
Absolutely no returns will be accepted after 30 days from purchase date. However, manufacturer’s warranty may still apply.
If the return is allowed, you will be given a return address. Some returns must be shipped directly to the manufacturer. Returns that are shipped to the wrong address will be refused and returned to the customer at their expense. The RA# must be clearly marked on the shipping label.
We are not responsible for lost or stolen packages. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. All authorized returns must include a shipment tracking number. Once the return is processed and approved, a credit to your account or issuance of a check may take up to 14 days.
Any returns must be 100% complete in original packaging and in re-saleable condition, with all packaging, manuals, registration cards, accessories and UPC label. We reserve the right to refuse a return on any product that does not meet these requirements.
The Customer is responsible for shipping and handling charges on all returned items.
Click Here to Request an RA# Online
Money Back Guarantee
If you change your mind about a purchase and you have not used it, you have 5 days from the date of purchase to request a Return Authorization number. No return will be accepted without a RA#. We will only accept returns for items that are 100% complete in original packaging and in re-saleable condition, with all packaging, manuals, registration cards, accessories and UPC label. We do not refund shipping charges. Items will be reduced by the actual original shipping costs. We reserve the right to charge a restock fee up to 25%. We reserve the right to refuse a return on any product that does not meet these requirements. Custom made and made-to-order items must be paid in advance and may not be returned.
Most items we sell are covered by the manufacturer’s warranty. We include such information in the product details for each item, when ever available. In most cases, the manufacturer warrants their products are free from defects in material and workmanship. Repair or replacement may be issued for any product which is found to be defective under the terms of the manufacturer’s warranty. We will assist with warranty issues within the first 30 days of product purchase. After that time the product manufacturer must be contacted directly to address all warranty issues. In many cases, the manufacturer can diagnose and resolve product concerns over the phone. For more information or to obtain contact information for the manufacturer, please contact us.
Customer is resposible for inspecting "signature required" shipments prior to acceptance. All damage must be noted on delivery receipt prior to signing. If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted for exchange or repair, at our discretion, within 14 days from the date of purchase. No refunds or credit will be granted after 14 days. The terms of the manufacturer’s warranty will still apply - please contact the manufacturer directly.
Unauthorized or Refused Returns
We will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return. We will impose a 40% restocking fee plus any applicable shipping and handling charges for refused shipments by the customer. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging.
The quickest way for us to handle a return is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in a few days.